Direct Channel Sales Manager at Smile Communications
Smile Communications
•
Lagos
•
1
Full Time
BA/BSc/HND
5 years
Posted Jul 8, 2026
Sales and Business Development 
Job Description
Job Description:
- Oversee the operations and distribution activities efficiently to all the Direct Channels team across Regions
- Provide leadership, direction, and development to all aspects of the Sales and distribution channels
- Eyeball registration processes and ensure all direct channel agents are guided by the new Smile/NCC SIM activation guidelines and customer on boarding process
- Coordinate activities of planning, recruitment, training, partner visits, and sales support for all the Direct Channels Sales agent
- Implement sales channel strategies, accurately and proactively manage sales forecasts
- Drive and deliver the sales target set for the channel (new customers, revenues, retention, BTS turnover)
- Ensure adequate spread and visibility of the retail brand across regions
- Share competition offerings, structures, and frameworks (commissions, performance bonuses, incentives, and branding) with your line manager and business as required
- Monitor and analyze channel sales volumes and collections
- Monitor and manage sales activity across the Direct channel to ensure it meets Smile standards and parameters
- Identify viable locations for sales promotions and campaigns, distribution of collateral materials, and how it is applied across the channels
- Ensure superior customer service in line with Smile’s brand promise throughout the Direct Channels
- Ensure goals, products, and plans are effectively communicated, understood, and applied by all the sales agents and partners
- Provide any other ad hoc duties assigned to you from time to time by the Head of Sales or any other person appointed by the Company for this purpose
Requirements:
- Minimum BSc / HND degree
- 5 years of relevant experience relevant position is mandatory
- Proficiency with computers and Microsoft Office tools (MS Word, MS Excel, MS PowerPoint)
- Good listening and communication skills
- Excellent analytical and problem-solving skills with a process focus
- Must have good customer service relations and management skills
- Staff character must align with the Smile values
How to Apply
Interested and qualified? Go to Smile Communications on www.linkedin.com to apply
Ready to apply?
Submit your application before the deadline.